Skip to main content
ellenl71853837
ellenl71853837
Participant
October 19, 2015
Answered

I signed up for Adobe Acrobat Reader PC and today and would like to cancel my order. I have been trying to cancel it on your website and it is taking me in a loop that I can't get out of. Can you PLEASE help me to cancel my order?

  • October 19, 2015
  • 1 reply
  • 631 views

I signed up for Adobe Reader DC today and want to cancel.  Your cancellation process is horrible.  It is taking me in a closed loop, taking me back to the instructions but not allowing me to cancel.  Can you PLEASE help me to cancel this product?

Ellen Lutz

elutz@clean-markets.com

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi ellenl71853837,

    Please follow this link Contact Customer Care, Sign In using your Adobe ID (under which you have the subscription), click on "Still need help? Contact us" button & initiate a chat with our customer service team.

    Regards,

    Aadesh

    1 reply

    shiptis93429587
    Adobe Employee
    shiptis93429587
    Adobe Employee
    October 19, 2015

    Hi,

    Acrobat Reader Dc is a free application that can be downloaded without placing an order.

    If it is related to any other product kindly refer to the following link to cancel the order : Return, cancel, or exchange an Adobe order

    If that does not help, kindly contact support for the same : Contact Customer Care

    Regards,
    Shipti.

      ellenl71853837
      ellenl71853837Author
      Participant
      October 20, 2015

      I apologize... It is Adobe Acrobat Pro DC that I ordered, not Adobe Reader

      DC. It is over $15/month. How do I cancel it? I follow the instructions and

      it keeps taking me back to the instruction page, not the cancel page.

      Ellen Lutz

      Clean Markets,LLC

      215-242-1424

      215-518-7130 (cell)

      On Oct 19, 2015, at 6:44 PM, shiptis93429587 <forums_noreply@adobe.com>

        AadeshSingh
        Community Manager
        AadeshSinghCommunity ManagerCorrect answer
        Community Manager
        October 20, 2015

        Hi ellenl71853837,

        Please follow this link Contact Customer Care, Sign In using your Adobe ID (under which you have the subscription), click on "Still need help? Contact us" button & initiate a chat with our customer service team.

        Regards,

        Aadesh

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices