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Boxergirl
Participant
November 13, 2014
Question

I signed up to export documents to PDF to e-mail. Now ALL my files, images, photos, etc. are PDF. I want to open them in JPG. What the heck happened. I can't anyway, no how, get back to JPG for my photos. Even if I send from my mobile devices, t

  • November 13, 2014
  • 1 reply
  • 515 views

I need to get my photos back to JPG to send, make collages, etc.  I'm sorry I signed up for this. If I cancel, will my photos go back to JPG?  Dumb ?  I know.  I guess I'm screwed..

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 13, 2014

    Hi boxegirl,

    Since ExportPDF is an online service, it shouldn't affect any files on your computer. Did you also install Adobe Reader? It sounds to me as though the filename extension association for JPEG files has somehow changed to PDF. What operating system are you on? You can reset the filename extension association, but the steps vary depending on your OS. Please let me know whether you're using Mac OS or Windows (and what version), and I'll try to get you pointed in the right direction.

    Best,

    Sara

    B
    BoxergirlAuthor
    Participant
    November 13, 2014

    I'm using Windows 8.1.  I've always  had Adobe Reader.  I'd like to get my photos back to JPG.

    Thanks..

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 13, 2014

    Hi Boxergirl,

    Did you happen to install anything else, or make any other changes to your system. I'm flummoxed how signing up for an online service could affect file associations. Here are the steps for resetting file associations on Windows 8.1: http://answers.microsoft.com/en-us/windows/wiki/windows8_1-desktop/windows-81-how-to-set-and-restore-file/16c2e10d-ec99-4fee-8f56-b87c4338e006

    Please let me know how it goes.


    Best,

    Sara

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