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tstepup
tstepup
Participant
Apr 5, 2015 11:43 PM UTC
Question

I subscribe to Acrobat Pro XI online and my computer is not recognizing it

I've subscribed to Acrobat Pro XI and pay $21 and change monthly.  Currently Acrobat does not recognize my subscription and keeps asking me to purchase Acrobat Pro to export PDF to Word, Excel to PDF, etc.   In other words, I'm not able to use any of the tools I'm paying for since my Acrobat keeps asking me to purchase monthly subscription I'm already paying for. 

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    3 replies

    Test Screen Name
    Legend
    Apr 6, 2015 12:51 PM UTC

    A common problem is paying for Adobe Acrobat Pro, but still USING the Adobe Reader, which doesn't change. Make sure you aren't doing that.

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    pwillener
    pwillener
    Legend
    Apr 6, 2015 8:51 AM UTC

    [topic moved to Acrobat.com Services forum]

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 6, 2015 12:09 AM UTC

    if you have a cc subscription sign out and then back in to your cc app, Sign in, Sign out | Creative Cloud desktop app

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