I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI

I purchased the Pack three days ago, asked to sign in. when I try to sign in, I am led to a page to purchase the program.

What do I need to do to activate my subscribtion, so it will work with my reader XI?

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Inspiring

Hi helmutb86458194,

Are you still unable to access your subscription? What happens when you try to log in to the web interface at https://cloud.acobat.com?

Best,

Sara

Participant

Inspiring

Hi helmutb86458194,

Did you have an update for us? Your response came through blank...

Best,

Sara

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