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bobw603438
bobw603438
Participant
March 11, 2015
Question

i think your new ordering system really really SUCKS

  • March 11, 2015
  • 3 replies
  • 379 views

I ordered adobe writer last 10/9/14 and now I have to reorder this product again. Now it tells me that the ordering system is down and I will get a email in 24 hours. I need the product NOW not in 24 hours. I have been trying to order this online for the last 35 mins.

I would like to talk to a live person, prefer a supervisor. [private information removed by moderator]

    This topic has been closed for replies.

    3 replies

    S
    Sara_Forsberg
    Inspiring
    March 11, 2015

    Hi bobw,

    I'm sorry that you're having trouble ordering from Adobe. I checked your account, and it looks like you have an active Acrobat Pro subscription, and tried to place another order for the same today. You shouldn't need both--are you unable to access your subscription?

    Please Contact Customer Care so that an agent can help you sort this out.

    Best,

    Sara

    bobw603438
    bobw603438Author
    Participant
    March 11, 2015

    Sara

    Yes i was not able to access the subscription. that is why i had to order

    another.

    I i dont need the 2nd. please delete and refund my account.

    Thanks Bob

    S
    Sara_Forsberg
    Inspiring
    March 11, 2015

    Hi Bob,

    I can take care of that for you. Are you able to access your current subscription now, or do you need help with that? Please let me know!


    Best,

    Sara

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