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trevork86112559
Participant
Dec 21, 2017 9:34 AM UTC
Answered

I try to use export but I am automatically referred to purchase the product.

I try to use export but I am automatically referred to purchase the product. I did purchase the product and in my account it shows it is not due for renewal until Aug 2018.

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    Dec 21, 2017 11:01 AM UTC

    Hi Trevork,

    As its described above, export pdf function is keep directing you to the purchase page. So I assume that either you are not "Signed In" in the application using correct email address or you are working on incorrect application (Adobe Acrobat DC)?

    As per your account information, you are a subscriber of Export PDF service which is active in your account.

    Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

    As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Regards,

    Akanchha

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    Dec 21, 2017 11:01 AM UTC

    Hi Trevork,

    As its described above, export pdf function is keep directing you to the purchase page. So I assume that either you are not "Signed In" in the application using correct email address or you are working on incorrect application (Adobe Acrobat DC)?

    As per your account information, you are a subscriber of Export PDF service which is active in your account.

    Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

    As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Regards,

    Akanchha

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