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joelm79424006
Participant
April 5, 2016
Question

I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page.

  • April 5, 2016
  • 1 reply
  • 411 views

I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page. Am I doing something wrong?

    This topic has been closed for replies.

    1 reply

    Sarojini_Nagar
    Participating Frequently
    April 5, 2016

    Hi joelm79424006,

    Please let me know the exact dot version of the adobe application you are using also the OS version on your system?

    Make sure you are signed in with your adobe ID in the adobe application which you are using .

    Also please try to convert using the browser with this link : https://cloud.acrobat.com/exportpdf by signing in with your adobe ID .

    Let me know if this helps.

    Regards

    Sarojini