I've ordered adobe for $15 a month 30 days ago and still don't have a key code to unlock the product! Please help

Forum|Forum|11 years ago
November 5, 2014
1 reply
457 views

I've ordered adobe Acrobat 9 for $15 a month 30 days ago and still don't have a key code to unlock the product! Please help

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Sara_Forsberg

Community Manager

Hi mike7373,

I just checked your account; you have two subscriptions to Acrobat Pro (one purchased on October 1, and another purchased today). As no serial number is required to use your subscription, you should be able to download and install Acrobat, and then sign in and use it. If you're getting a specific error when you try to install or sign in to Acrobat, please let us know, and we'll get it sorted out.

Ad for you having multiple subscriptions, I would suggest that you Contact Customer Care and ask that you have one canceled/refunded (unless, of course, you need both of them).

Best,
Sara

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mike7373Author

Participant

Please cancel the subscription ordered today. Also I want to be sure in October I ordered the desktop version and not a cloud version.

When I first downloaded the software I was not given a key code but the software worked on a 30 day trial...now that the trial is over I need a key code to do anything.

Mike

S

Sara_Forsberg

Community Manager

Hi Mike,

I would love to cancel that subscription for you, but Customer Care needs to take care of that. A quick phone or chat session should do the job: Contact Customer Care

There's no serial number required for an Acrobat subscription. Just make sure that you're signed on using your Adobe ID and password.

Best,

Sara

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