I've tried to two days to cancel my subscription

Forum|Forum|11 years ago
December 11, 2014
3 replies
335 views

I've been trying to cancel membership for two days and I've followed all prompts and it gets stuck on 'manage account' starting to think this is a scam! What is going on? Are you waiting for my first payment to come out before you let me cancel. I want to cancel this!

adobe.com

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S

Sara_Forsberg

Inspiring

Hi Donnelle,

I am sorry that you're having trouble canceling your subscription. I've checked our account, and don't see any record of a subscription under the email address that you use here in the forums.

Did you use a different email address to sign up? Or, did you get the subscription via an in-app purchase in Adobe Reader mobile? If so, you would need to cancel that account through the appropriate app store, as Adobe doesn't handle those subscriptions.

Best,

Sara

Donnelle_NgataiAuthor

Participant

I purchased a monthly subscription online using this email. I'm very concerned I can't cancel it. I've deleted the app from my ph but can't manage to cancel it. I've followed the steps and I'm scared it's going to charge me. What do I do?

Donnelle

Sent from my iPhone

S

Sara_Forsberg

Inspiring

Hi Donnelle,

I gather, then, that you purchased the subscription via the Reader app on your phone. If that's the case, it's necessary to contact the Apple App store (or whichever app store is appropriate for your phone) and ask them to cancel the subscription. Adobe doesn't handle subscriptions obtained via in-app purchases.

I hope that helps.

Best,

Sara

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