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Tshultz
Participant
Nov 14, 2014 3:18 PM UTC
Question

I want my money Back

This does not work for me. I purchased Acrobat Professional 10.0 It does not work. My order order number (AD014746339

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    3 replies

    Inspiring
    Nov 14, 2014 3:40 PM UTC

    Hi Tshultz,

    The order number you reference is for Adobe PDF Pack (purchased today). Is that what you want to cancel? You also purchased Acrobat X back in 2012--but that is under a different order number, and is not returnable at this point.

    Would you like me to cancel your PDF Pack subscription?


    Best,

    Sara

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    Tshultz
    TshultzAuthor
    Participant
    Nov 14, 2014 4:00 PM UTC

    Yes, Please the product I bought in 2012 is not working either.

    In a message dated 11/14/2014 10:40:43 A.M. Eastern Standard Time,

    forums_noreply@adobe.com writes:

    I want my money Back

    created by Sara.Forsberg (https://forums.adobe.com/people/Sara.Forsberg)

    in Adobe Acrobat.com Services - View the full discussion

    (https://forums.adobe.com/message/6929898#6929898)

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    Inspiring
    Nov 14, 2014 5:21 PM UTC

    I will cancel your Adobe PDF Pack subscription, but can't refund Acrobat. Is there an issue with Acrobat that we can help you solve?

    Best,

    Sara

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