I want to cancel my Adobe PDF Pack, annual subscripition

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How do I find how to cancel my Adobe PDF Pack, annual subscription?

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Stephanie34049871ob8k

Participant

I never subscribed to Adobe PDF Pack annual subscription and have been charged monthly since September 2023. Please cancel this subscription and refund the charges since the September billing, thank you.

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Meenakshi_Negi

Legend

Hi Stephanie34049871ob8k,

Thank you for reaching out.

We have checked your account. The Acrobat PDF pack subscription shows as canceled. However, the Acrobat Pro subscription shows as active. The charges might be for the Acrobat Pro. I suggest contacting our billing team to see if the charges are for an Acrobat PDF pack.

Thanks,

Meenakshi

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Stephanie34049871ob8k

Participant

Hi Meenakshi, thank you for looking into this. I am being charged $20.99 since Sept for Acrobat PDF pack. If PDF has been cancelled, why am I being charged for Sept, Oct and Nov to date. How do I get hold of billing if you are unable to assist me. Thank you.

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