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Participating Frequently
November 21, 2014
Answered

I want to cancel my monthly purchase!!!! It can't work in korea. always "error"!!! Please give the solution!

  • November 21, 2014
  • 1 reply
  • 810 views

Please!!!! Asap!!!!! 

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    Correct answer pwillener


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    1 reply

    Community Manager
    November 21, 2014

    Hi Adobelc,

    I would happy to help you try to solve this issue. What Adobe subscription are you using, and what is the specific error that you're receiving? (I'm also happy to cancel the subscription for you, if you just want to go that route.)

    Please let me know how you'd like to proceed. If you'd like to see if we can resolve the problem that you're experiencing, please let us know what you're using, whether you're on Mac OS or Windows, and what specific error you're receiving.

    Thanks,

    Sara

    AdobelcAuthor
    Participating Frequently
    November 22, 2014

    Hi,

    Thank you so kind want to help me.

    I'm Korean. Live at Seoul.

    Now I'm using MacbookPro.

    I downloaded "Adobe Reader" app at my iPhone about several months ago (my app store account is Korea account)

    Anyway, I was create an Adobe ID (now I'm using), and pay the product of Adobe PDF, Monthly pack at my iPhone.

    But I didn't need it anymore after I was using about 1month.

    So I decided to click "Manage" and cancel it, but it was always open as "...Error " blah blah.

    I called to Adobe Korea Service center and asked to solve the problem. But they say cause I was purchase at app store(and my product can't see at their data! It's wired, cause I can see at my page!) And I'm not sure but quite sure they were say that  "Acrobat.com" is out of there service. And suggest me to ask US Adobe company, they can't help me to cancel my subscription...  OTL

    I think it is so wired, cause I think Adobe is Adobe, It's most famous global company, but why, service system is so bad at here, and why customer have to cancel there purchase so hardly!

    It's December! I don't want to waste my money anymore.

    Please! Please help.

    (I'm not good at English, cause I didn't learn it several years, I feel so hard to connect and ask solution for this way.

    So please answer with easy words. Thank you so much!)

    P.S. I send some captures, than you can understand easily. Thank you.

    AdobelcAuthor
    Participating Frequently
    November 22, 2014