I want to cancel my subscription. The directions take me in a loop.

Mswonderful1 wrote: My account was suppposed to be canceled and told it was cancelled but still noticing charges.  Please reverse the charges and cancel the account like I asked

I suggest to to this link:

<Contact Customer Care>

Select Creative Cloud (this is the first item on the page)

Select Membership, Account Payment as shown in this picture:

Then select Cancel your Membership as shown in this picture:

Follow the onscreen instructions.

Good luck.