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amberh69
amberh69
Participant
March 2, 2015
Question

I want to cancel my whole account!

  • March 2, 2015
  • 2 replies
  • 598 views

I want to cancel my whole account, I do not like this program and it said if I canceled with in 30 days I would get a full refund. I want to cancle this ASAP and it will not allow me to. Please help me with this!!!!!!

    This topic has been closed for replies.

    2 replies

    D
    defaultn0bmbutevwpe
    Participant
    July 23, 2021

    Please Cancel my membership or subscription. 

    Meenakshi Negi
    Meenakshi Negi
    Legend
    July 30, 2021

    Hello,

     

    Sorry for the delay in response.

     

    We have checked the account using the email address used to sign in to the community. There is no subscription listed under that account.

    If you ave purchased susbcription using an alternate email address, please try the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    S
    Sara_Forsberg
    Inspiring
    March 3, 2015

    Hi amberh69,

    I checked your account and noticed that you had already canceled. I went ahead and processed that refund for you. You should see it in your account in 5-7 business days.

    If you have questions about this return, or need additional assistance, please feel free to Contact Customer Care.

    Best,

    Sara

    amberh69
    amberh69Author
    Participant
    March 4, 2015

    Sara Forsberg in tour last email to me you said my account had already been cancled but on March 2 I was charged another $1, why am i still being charged?

    From:"Sara.Forsberg" <forums_noreply@adobe.com>

    Date:Wed, Mar 4, 2015 at 3:45 PM

    Subject:Reply marked as helpful on I want to cancel my whole account!

    I want to cancel my whole account!

    Sara.Forsberg marked their reply on I want to cancel my whole account! as helpful. View the full reply

    Marked as helpful:

    Hi amberh69,

     

    I checked your account and noticed that you had already canceled. I went ahead and processed that refund for you. You should see it in your account in 5-7 business days.

     

    If you have questions about this return, or need additional assistance, please feel free to Contact Customer Care.

     

    Best,

    Sara

    Following I want to cancel my whole account! in these streams: Inbox

    S
    Sara_Forsberg
    Inspiring
    March 4, 2015

    Hi amberh69,

    That charge should not ever post to your account. These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, Adobe removes the charge.

    I imagine that "test charge" is the result of the steps that I needed to take to process your refund. If you do see that it posts to your account, please let us know.

    Best,

    Sara

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