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David Thorburn
Participant
September 14, 2014
Answered

I want to change my card billing address including the country? How can I do this?

I want to change my card billing address including the country? How can I do this?

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Adorobat
AdorobatCorrect answer
Participating Frequently
August 2, 2018

Hi Kripo66,

As per the issue description mentioned above, you want to change the billing address for your account, is that correct?

Please try the steps mentioned in the help document given below:

Change the country associated with your Adobe ID

If issue still persists, please contact support here: Contact Customer Care  (sign in with your Adobe ID to begin > select Account issues >  Account settings  > show me my contact options > and choose from chat or phone.

Let us know if you need any further help.

Shivam

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3 replies

Sara_Forsberg
Inspiring
September 14, 2014

Hi david,

You can log in to your account at www.adobe.com and change your billing information there. But, please see this document about changing the country associated with your Adobe ID: http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Please let us know if you have additional questions.


Best,

Sar

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kripo66
Participant
June 23, 2018

This does not work. I have spent half an hour going in circles on all these links. When I try to click on chat "24/7" nothing happens. I have recently moved from Germany back to California and need to change my billing address/account info to the United States. I do not understand why this has to be so difficult.

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Adorobat
AdorobatCorrect answer
Participating Frequently
August 2, 2018

Hi Kripo66,

As per the issue description mentioned above, you want to change the billing address for your account, is that correct?

Please try the steps mentioned in the help document given below:

Change the country associated with your Adobe ID

If issue still persists, please contact support here: Contact Customer Care  (sign in with your Adobe ID to begin > select Account issues >  Account settings  > show me my contact options > and choose from chat or phone.

Let us know if you need any further help.

Shivam

Translate
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