I want to create a PDF file but it won’t allow meI am signed in & it tells me I am subscribedCould you please help meMany thanksBarbara Fitzmaurice

Hello Barbara

in addition to Rahul Tyagi 's hint:

What concerns your "Can you tell me the status of my Abode Account please",  you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account: https://www.adobe.com/account.html  >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number.

If not successful use - as said above -  http://helpx.adobe.com/x-productkb/global/find-serial-number.html  >>> I lost my serial number >> see comment

The last time Adobe suggests so too this https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-activation

If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

Hans-Günter