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danuta123
Participant
Feb 3, 2015 11:36 AM UTC
Question

I was trying to upgrade and all that seems to happen is I get a verification screen after I click on the "upgrade now" button?

I was trying to upgrade and all that seems to happen is I get a verification screen after I click on the "upgrade now" button? I've tried it a couple of times but it seems to be in a constant loop.

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1 reply

Sara_Forsberg
Inspiring
Feb 3, 2015 4:05 PM UTC

Hi John,

I'm sorry that you're having trouble purchasing your upgrade. What are you trying to upgrade to? I've checked your account, and didn't see any stalled orders.

Have you tried logging in to Adobe.com from a different web browser?

Best,

Sara

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