I wish to re-open case number 0223619565?

Hello Normanb,

We apologize for the inconvenience caused, as per the description above, you want to reopen an Adobe Case 0223619565, Is that correct?

I have checked the Chat transcript of the Case 0223619565 and found that you are facing issues with the Adobe ExportPDF service as you are landing on a purchase page for the subscription, but you are already subscribed to the subscription.

Please try to use the service through the following link on a different browser like Chrome, or Firefox, or Safari URL https://cloud.acrobat.com/exportpdf

You may also try the suggestions and troubleshooting steps from the following KB doc Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). Link: https://forums.adobe.com/docs/DOC-8841

Note: If you want to reopen the same case, you may refer to View Adobe Support cases Link: https://helpx.adobe.com/in/x-productkb/policy-pricing/customer-support-portal.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

I'm not sure where to go. I simply wish to reopen a chatline from yesterday