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J
joeboy
Participant
August 4, 2014
Question

I would like to cancel my subscription

  • August 4, 2014
  • 1 reply
  • 395 views

nfo: You are now chatting with Imran.

  Imran: Hello! Welcome to Adobe Customer Service.

  Imran: Hi Joseph.

  Imran: How may I assist you today ?

  joseph gollie: Need to cancel my annual subscription. Here is my order no. (AD013360671

  info: Your chat transcript will be sent to SGTJOEBOY@FRONTIER.COM at the end of your chat.

  Imran: May I know the reason for the cancellation ?

  joseph gollie: too difficult to use

  Imran: I apologize for the inconvenience.

  Imran: We are sorry but Adobe.com and related services are experiencing system maintenance( Friday August 1 8:00 PM through Sunday August 3, 10:00 AM PT). Our apologies for the inconvenience and request you to check back on Sunday as our IT/Web team is working on this.

  joseph gollie: ok

  Imran: Do you have any further questions for me ?

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 4, 2014

    Hi Jospeph,

    Do I understand correctly that you attempted to cancel your subscription via Chat last week, and were disconnected? I looked at your account and see that your subscription is still active. Would you like me to cancel it for you?

    Best,
    Sara

    J
    joeboyAuthor
    Participant
    August 4, 2014

    yes

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 4, 2014

    Consider it done. You should see your refund in no longer than 5-7 days.


    Best,

    Sara

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