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fransv35960557
fransv35960557
Participating Frequently
Jul 10, 2015 12:44 PM UTC
Answered

ie11 not supported browser

When logging into Adobe ID through DCI by IE11, I get the abvoe error message.

Related, the  "Save as"option when storing scanned docs does not work.

Any suggestion for solutions?

Thanks,

Frans

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Jul 12, 2015 9:27 AM UTC

Hi Aadesh,

Thanks for your kind attention.

I have resetted IE11, logged in to MS account.

Then went back to Adobe Acrobat Pro DC.

Top right mentions my account “Frans”

Clicking it returns the error message I sent you, unknown browser.

Clicking on the hyperlink in the error message:

http://www.whatbrowser.org/intl/nl/

returns a message that I am using IE11, and that this is the latest browser.

Going back to DC on home screen:

Clicking My computer has no effect.

Clicking add another account has no effect.

The same goes for Recent, Sent and Document Cloud.

Maybe I should remove the application DC and download a new copy?

Thanks again!

Frans

Van: aadeshs76610910

Verzonden: zaterdag 11 juli 2015 18:12

Aan: Frans Vreede

Onderwerp: ie11 not supported browser

ie11 not supported browser

created by aadeshs76610910<https://forums.adobe.com/people/aadeshs76610910> in Document Cloud PDF services - View the full discussion<https://forums.adobe.com/message/7744781#7744781>


Hey fransv35960557,

Try uninstalling (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs‌) & then create a new user account on windows with the admin rights, reinstall Acrobat DC (Download Adobe Acrobat free trial | Acrobat Pro DC‌).

Let me know if it works.

Regards,

Aadesh

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10 replies

AadeshSingh
AadeshSingh
Participating Frequently
Jul 10, 2015 2:24 PM UTC

Hi fransv35960557,

Please let me know the exact error message, also let me know if you are using Acrobat DC or Acrobat Reader DC?

Regards,

Aadesh

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fransv35960557
fransv35960557Author
Participating Frequently
Jul 11, 2015 9:22 AM UTC

Hi Aadesh76610910,

Thx for your reply.

Please find a screenprint attached, containing the errormessage.

I simply cannot login to my Adobe ID with IE11.

Using Chrome, there is no problem.

I use Acrobat DC in trial.

Thx again,

Frans

Van: aadeshs76610910

Verzonden: vrijdag 10 juli 2015 16:25

Aan: Frans Vreede

Onderwerp: ie11 not supported browser

ie11 not supported browser

created by aadeshs76610910<https://forums.adobe.com/people/aadeshs76610910> in Document Cloud PDF services - View the full discussion<https://forums.adobe.com/message/7741890#7741890>

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AadeshSingh
AadeshSingh
Participating Frequently
Jul 11, 2015 2:06 PM UTC

Hi fransv35960557,

There is no image of the screenshot attached, please take the screenshot  of the error message, save it as a jpeg file & then attach it in your comment using this button .

Else if possible please copy & paste the complete error message or error code.

Regards,

Aadesh

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