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fransv35960557
fransv35960557
Participating Frequently
July 10, 2015
Answered

ie11 not supported browser

  • July 10, 2015
  • 1 reply
  • 4216 views

When logging into Adobe ID through DCI by IE11, I get the abvoe error message.

Related, the  "Save as"option when storing scanned docs does not work.

Any suggestion for solutions?

Thanks,

Frans

This topic has been closed for replies.
Correct answer AadeshSingh

Hi Aadesh,

Thanks for your kind attention.

I have resetted IE11, logged in to MS account.

Then went back to Adobe Acrobat Pro DC.

Top right mentions my account “Frans”

Clicking it returns the error message I sent you, unknown browser.

Clicking on the hyperlink in the error message:

http://www.whatbrowser.org/intl/nl/

returns a message that I am using IE11, and that this is the latest browser.

Going back to DC on home screen:

Clicking My computer has no effect.

Clicking add another account has no effect.

The same goes for Recent, Sent and Document Cloud.

Maybe I should remove the application DC and download a new copy?

Thanks again!

Frans

Van: aadeshs76610910

Verzonden: zaterdag 11 juli 2015 18:12

Aan: Frans Vreede

Onderwerp: ie11 not supported browser

ie11 not supported browser

created by aadeshs76610910<https://forums.adobe.com/people/aadeshs76610910> in Document Cloud PDF services - View the full discussion<https://forums.adobe.com/message/7744781#7744781>


Hey fransv35960557,

Try uninstalling (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs‌) & then create a new user account on windows with the admin rights, reinstall Acrobat DC (Download Adobe Acrobat free trial | Acrobat Pro DC‌).

Let me know if it works.

Regards,

Aadesh

1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
July 10, 2015

Hi fransv35960557,

Please let me know the exact error message, also let me know if you are using Acrobat DC or Acrobat Reader DC?

Regards,

Aadesh

fransv35960557
fransv35960557Author
Participating Frequently
July 11, 2015

Hi Aadesh76610910,

Thx for your reply.

Please find a screenprint attached, containing the errormessage.

I simply cannot login to my Adobe ID with IE11.

Using Chrome, there is no problem.

I use Acrobat DC in trial.

Thx again,

Frans

Van: aadeshs76610910

Verzonden: vrijdag 10 juli 2015 16:25

Aan: Frans Vreede

Onderwerp: ie11 not supported browser

ie11 not supported browser

created by aadeshs76610910<https://forums.adobe.com/people/aadeshs76610910> in Document Cloud PDF services - View the full discussion<https://forums.adobe.com/message/7741890#7741890>

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
July 11, 2015

Hi fransv35960557,

There is no image of the screenshot attached, please take the screenshot  of the error message, save it as a jpeg file & then attach it in your comment using this button .

Else if possible please copy & paste the complete error message or error code.

Regards,

Aadesh

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