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carolef14677722
Participant
January 28, 2015
Answered

If I cancel my subscription before the 30 days limit do I get reembursed or partially reembursed?

  • January 28, 2015
  • 1 reply
  • 1183 views

I made a mistake and have cancelled my subsrciption before even the first 30 days. Is it possible to be re embursed?

Can I contact someone directly? WHo?

Thank you in advance.

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi carolef,

    If you cancel your subscription within 30 days of signing up, you will receive a full refund.


    Best,

    Sara

    1 reply

    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    January 28, 2015

    Hi carolef,

    If you cancel your subscription within 30 days of signing up, you will receive a full refund.


    Best,

    Sara

    carolef14677722
    Participant
    February 3, 2015

    Hello

    I have not received a refund although I cancelled before the 30 days deadline.

    Is that normal? How long does it take?

    Thank you in advance.

    Sincerely

    C. Fiani

    Le 28 janv. 2015 à 23:12, Sara.Forsberg <forums_noreply@adobe.com> a écrit :

    If I cancel my subscription before the 30 days limit do I get reembursed or partially reembursed?

    created by Sara.Forsberg in Adobe Acrobat.com Services - View the full discussion

    Hi carolef,

    If you cancel your subscription within 30 days of signing up, you will receive a full refund.

    Best,

    Sara

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    Community Manager
    February 3, 2015

    Hi Carole,

    I see you canceled auto-renewal, but that no refund has been processed. I'll take care of that for you right away. You should see that refund in your account in 5-7 days.

    Best,

    Sara