In my account's profile, the entire page is turning into symbols and I cannot download the program as I don't know which one the download button is (have a screen shot if needed)

Question

I have just purchased Adobe Acrobat XI Standard.  I received all the appropriate emails with serial numbers etc.  I go into my Adobe account so I can download the content and I cannot read the page as all the page content is in symbols.  I obviously don't know what they are saying nor which button it is to download the program.  I have a screen shot of my product's page if necessary.  I have tried going through Internet Explorer and Google Chrome.

Sara_Forsberg · Answer

Hi kirrileeb,Are you having trouble with other websites, or just with Adobe? Let's start by clearing the browser cache, and logging back in to http://www.adobe.com. You may also want to try a different web browser as well. Are you able to download Acrobat from this page: Download Acrobat products | Standard, Pro | XI, X?If you're still having issues when you're looking at your account on Adobe.com and downloading Acrobat, let us know. If you write back, please let us know what browser you're using, and whether you're on Mac OS or Windows.Fingers crossed that all goes well when you clear the cache, but let us know if it doesn't.Best,Sara

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded