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martins76453521
Participant
June 13, 2018
Answered

In the PDF Pack, the Tools Menu no longer displays "Combine Files" Where is it?

Is there a problem with the PDF Pack? The Tools Menu no longer displays the icon for "Combine Files"?

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 14, 2018

Hi All,

The "Document Cloud Services"  https://cloud.acrobat.com/exportpdf  site was down for a while and there was an intermittent issue going on. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing). This has been escalated to the concern team and they have been working on the resolution.

The issue has now been rectified and the services should be up and running fine by now.

Let us know if it hasn't resolved at your end.

Regards,

Akanchha

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3 replies

leifn56619403
Participant
June 13, 2018

This happened to me. There is no option to call Adobe or chat about this problem. I have seen a lot of posts about it. The advice in the box above does not work. Good luck. I'm looking for other software.

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 14, 2018

Hi All,

The "Document Cloud Services"  https://cloud.acrobat.com/exportpdf  site was down for a while and there was an intermittent issue going on. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing). This has been escalated to the concern team and they have been working on the resolution.

The issue has now been rectified and the services should be up and running fine by now.

Let us know if it hasn't resolved at your end.

Regards,

Akanchha

Translate
AkanchhaS8194121
AkanchhaS8194121
Legend
June 13, 2018

Hi Martins,

With or without the PDF Pack subscription the "Combine Files" feature should be available in the Tools menu.

However, if you cant find it then try searching it manually.

You may try accessing your service online via web browser https://cloud.acrobat.com/exportpdf  and see if you can access it directly from there or not?

If application doesn't show the "Combine PDF" then try uninstalling it using cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and install it through Adobe Acrobat Reader DC Install for all versions

Let us know if it still doesn't help.

Regards,

Akanchha

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