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Inability to convert PDF to WORD

Forum|Forum|11 years ago
November 10, 2014
1 reply
656 views

I just paid for a one year membership to be able to convert Adobe PDFs to WORD and back to PDF. I tried to convert a PDF to WORD by clicking the Sign In button and the only thing that happened was the Sign In button blinked. When nothing happened, I clicked the Convert button and was then asked to buy the membership again. Something does not appear to be working properly. Please provide some direction/explanation. I also do not have any new emails from Adobe. (My account is under [Personal info removed by Mod: email id, ]

ExportPDF

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Correct answer AkanchhaS8194121

Hey Bob,

In addition to what shared above, there is a trouble renewing your subscription. Your subscription status shows that there is some trouble receiving the payment.

We request you to please contact our customer care Contact Customer Care billing team, following the steps suggested below-

1-Select Account issue

2- Select Payment, Invoice, Orders

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and password

Let us know if it still doesn't help. We will try to contact to the team on your behalf.

Regards,

Akanchha

A

Anonymous

Hi RoJoLo,

I checked your account,your Export PDF subscription is not confirmed yet at our end.

Once it gets confirmed you will be able to use it.

Regards,

Florence

rck89

Participant

Interesting. Adobe was certainly quick to confirm my renewal and charge my account!!! No problem there!

For the record, my order number is ADB045540463.

Bob King

AkanchhaS8194121Correct answer

Legend

Hey Bob,

In addition to what shared above, there is a trouble renewing your subscription. Your subscription status shows that there is some trouble receiving the payment.

We request you to please contact our customer care Contact Customer Care billing team, following the steps suggested below-

1-Select Account issue

2- Select Payment, Invoice, Orders

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and password

Let us know if it still doesn't help. We will try to contact to the team on your behalf.

Regards,

Akanchha

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