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Y
yrenfrew
Participant
December 10, 2014
Question

Inaccurate/Inconsistent Billing Info

  • December 10, 2014
  • 3 replies
  • 372 views

I was previously a user of SendNow and signed up tonight for ADOBE SEND (the replacement for SendNow).

ADOBE SEND seems much less convenient and far slower (a complaint), but that is not my "question", which is this:

On the "My Account" Page, you say my renewal for next year's fee will be charged 9/10/15.

But email confirming my sign-up said my next year's fee would be charged 12/10/15 (the correct renewal date)--a difference of THREE MONTHS!

You need to get your act together!

Please correct your records and advise/confirm.

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3 replies

S
Sara_Forsberg
Inspiring
December 10, 2014

Hi yrenfrew,

I can understand your concern! I've checked your account, and you have multiple accounts: 3 Adobe Send, and 1 Adobe SendNow. Please Contact Customer Care so that an agent can get this all straightened out for you. Click the blue Still Need Help? button at the bottom of the page to access both phone and chat options.


Best,

Sara

Y
yrenfrewAuthor
Participant
December 10, 2014

Sara,

Will do.

But my biggest concern is that the “new” Adobe Send service is slow, clunky, and inconvenient.

If there is any integration with Outlook, I don’t see it.

If either I am not shown to be wrong, or things do not improve immediately, I will be looking elsewhere for large file transmittal services.

Frankly, Adobe Send is a big disappointment, since I am accustomed to much better from Adobe.

But thanks anyway for the rapidity of your response.

[private information removed by moderator]

S
Sara_Forsberg
Inspiring
December 10, 2014

There is a plug-in for Outlook 2010 and 2013. You can download it from here.

Please let us know if you run into issues getting your accounts resolved.


Best,

Sara

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