Incapable de convertir un document en format Word...

Bonjour,

j'ai le même problème. La page pricing apparait alors que j'ai payé mon abonnement.

C'est une arnaque ?

Hi Patrickg,

As mentioned above, that you are a subscriber of Adobe Export PDF  https://helpx.adobe.com/document-cloud/help/using-exportpdf.html

You should be able to access the service without any trouble.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

For any troubleshooting, refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha