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beatrixe38386276
beatrixe38386276
Participant
July 24, 2017
Answered

Inspite paying for Adobe Export PDF-Service I have no access to this service

  • July 24, 2017
  • 1 reply
  • 749 views

I have been checking my account, my email and my password and contacted the Adobe suport service - but not solution to my problem

I want to convert a pdf file into a word file in order to edit the text and translate it - impossible because the system is just leading me to

an advertising page giving me all possiblities for buying different services - impossible to get connected to the software I used to use...!!

Who can help????

Thank you,

beatrixe38386276

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum by a moderator.]

    This topic has been closed for replies.
    Correct answer H_Spector

    Hi beatrixe38386276,

    Please use the email address that you signed up when you purchased our services and you should receive an email for verification of your subscription from Adobe to the email inbox.

    Thank you.

    Hisami

    1 reply

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    July 24, 2017

    Hi beatrixe38386276,

    According to our record your Adobe ID(which is your email address) is showing as a free user, not ExportPDF subscriber.

    Please confirm that you received an email from Adobe about your subscription and use the correct email address to log into our services via either Adobe Acrobat Reader DC or your browser at https://cloud.acrobat.com using your adobe ID and password.

    Please let me know if you still have the same issue.

    Thank you

    Hisami

    H
    Adobe Employee
    H_SpectorCorrect answer
    Adobe Employee
    July 25, 2017

    Hi beatrixe38386276,

    Please use the email address that you signed up when you purchased our services and you should receive an email for verification of your subscription from Adobe to the email inbox.

    Thank you.

    Hisami

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