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colind32126679
Participant
January 29, 2019
Answered

Install Adobe Export PDF on new computer?

  • January 29, 2019
  • 4 replies
  • 1724 views

I have a paid subscription for Adobe Export PDF. My old computer died, I got a new one, signed into my adobe account. I can see my purchase, but can't find any way to install it o my new computer. I only get an option to buy it again, and even if I try that, I get blocked at purchase with a note that Adobe can't license the same product twice to the same account.

CD

[ moved from Adobe Experience Cloud to Creative Cloud Download & Install by moderator ]

      This topic has been closed for replies.
      Correct answer AkanchhaS8194121

      Hi Colin,

      Sorry to hear about your poor experience. We see that you have an active subscription registered under your account. Since its a web based service, so you can start using it on new computer as well.

      Make sure that you have the correct application Adobe Reader DC installed. If you have Acrobat DC installed, then you need to uninstall it first to avoid any confusion.

      Follow the steps mentioned below, to activate the subscription.

      1- Export PDF is an online service that you can use online via: Adobe Document Cloud

      2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

      3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

      4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

      You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

      Let us know if it still doesn't work.

      Regards,

      Akanchha

      4 replies

      C
      Carl29067013gbuq
      Participant
      March 25, 2023

      SEE MY LAST COMMENT!!!!!!!!!!!!!!!!!!!  i HAVE NO RECORD OF ANY IDENTIFYING MYSELF!!!!!!!!!!!!! I HAVE AN ACCOUNT. i PAY YOU BY CRDIT CARD AND THIS IS SHOWN ON MY MONTHLY CARD BILL!!!!!!!!!!!!!!! I HOPE SOMEBODY AT ADOBE CARES ENOUGH ABOUT YOUR CUSTOMERS!!!!!!!!!

      NOTHING I HAVE WRITTEN SO FAR HAS GOTTEN ME ANY CLOSER TO HELPING. i WILL BE SIGNING OFF!!!!!!!!!  YOU HAVE MY EMAIL ADDRESS IF YOU CARE TO HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      T
      Test Screen Name
      Legend
      March 25, 2023

      We're not Adobe. There's no "must" for us. You need to actually contact Adobe about this. 

      You WILL need to remember your Adobe ID, that should be all you need - just sign in to Acrobat Reader with that, or go to the ExportPDF web site as normal.

      C
      Carl29067013gbuq
      Participant
      March 25, 2023

      I have an account with yAdobe. It shows up every month on my credit card!!!!!! I no recollection of Id or numbers that I suppose that I have assigned to me!!!!!!!!!!!!! You must contact me in some other way!!!!!!!!!!!

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      February 1, 2019

      Hi Colin,

      Sorry to hear about your poor experience. We see that you have an active subscription registered under your account. Since its a web based service, so you can start using it on new computer as well.

      Make sure that you have the correct application Adobe Reader DC installed. If you have Acrobat DC installed, then you need to uninstall it first to avoid any confusion.

      Follow the steps mentioned below, to activate the subscription.

      1- Export PDF is an online service that you can use online via: Adobe Document Cloud

      2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

      3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

      4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

      You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

      Let us know if it still doesn't work.

      Regards,

      Akanchha

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      January 30, 2019

      Moving this discussion to the Document Cloud PDF services forum.

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