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jeanluc69
Participant
November 20, 2014
Answered

Install problems

  • November 20, 2014
  • 2 replies
  • 606 views

I am paying monthly for Acrobat Pro XI

On My MAC it worked fine for about 6 weeks,  then yesterday it would not launch.

Deleted it in Applications

Downloaded it again using Adobe installer completes download and then freezes

What do I do now?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi there,

    Let's try doing a clean reinstall. Please see Everytime I try to open Acrobat it crashes. What do I need to do to alleviate this problem?

    Best,

    Sara

    2 replies

    S
    Sara_Forsberg
    Inspiring
    November 20, 2014

    Hi jeanluc69,

    Please tell me a bit more about your setup. What version of Mac OS are you on? And where are you downloading Acrobat from?

    For starters, I'd like to suggest that you download directly from this page: Download Acrobat products | Standard, Pro | XI, X.

    Then, make sure that you're logged in as an administrator, and that any antivirus software on your system is disabled.

    Please let us know how it goes. If you're still having problems, we will dig in deeper.

    Best,
    Sara

    J
    jeanluc69Author
    Participant
    November 21, 2014

    Still no success

    Running OS X version 10.9.5.

    I removed all Adobe products from my machine ( a new Macbook Pro) using uninstaller.

    Reloaded Acrobat Pro XI from the address you suggest above.

    Installed Acrobat Pro XI,  tried to launch,  came up with error message:

    "Acrobat Quit Unexpectedly last time,  do you want to reopen"   whatever option I choose it comes back with another message asking me if I want to report the problem to Apple......

    Tried three times including rebooting after uninstall to reinstall from web.  No success.

    S
    Sara_ForsbergCorrect answer
    Inspiring
    November 21, 2014

    Hi there,

    Let's try doing a clean reinstall. Please see Everytime I try to open Acrobat it crashes. What do I need to do to alleviate this problem?

    Best,

    Sara

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      November 20, 2014

      Moving this discussion to the Adobe Acrobat.com Services forum.

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