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L
ltroman
Participant
February 28, 2017
Answered

Internal Server Error 500 when converting PDF to Excel or Word

  • February 28, 2017
  • 2 replies
  • 3953 views

Hi,

I have a license to use your Export from PDF service to convert PDF documents to Excel or Word. I have done it successfully many times in the past. But today, I am getting this error:

Internal Server Error (500)

Your request could not be completed due to an internal server error.

Is this a server error on your side or mine? I'm not experiencing any other problems (such as an internet outage) right now.

Please advise.

Thanks,


Linda

[ Mod: Moved to "Document Cloud PDF Services" forum ]

This topic has been closed for replies.
Correct answer ltroman

Hi, yes, I was able to do this later on yesterday evening. I assume the error was related to the Amazon server outage.

Thanks,

Linda

2 replies

AnandSri
AnandSri
Legend
November 20, 2017

Hi All,

We apologize for the inconvenience caused, the services are restored now. Please use the services, and let us know if you have any questions.

Regards,

Anand Sri.

S
sb116
Participating Frequently
March 1, 2017

Hi Ltroman,

Apologies for the inconvenience caused.

Please try converting your file through the online service:

https://cloud.acrobat.com/exportpdf

Let me know how it goes.

Thanks,

Supriya

L
ltromanAuthorCorrect answer
Participant
March 1, 2017

Hi, yes, I was able to do this later on yesterday evening. I assume the error was related to the Amazon server outage.

Thanks,

Linda

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