Skip to main content
ltroman
Participant
Feb 28, 2017 8:12 PM UTC
Answered

Internal Server Error 500 when converting PDF to Excel or Word

Hi,

I have a license to use your Export from PDF service to convert PDF documents to Excel or Word. I have done it successfully many times in the past. But today, I am getting this error:

Internal Server Error (500)

Your request could not be completed due to an internal server error.

Is this a server error on your side or mine? I'm not experiencing any other problems (such as an internet outage) right now.

Please advise.

Thanks,


Linda

[ Mod: Moved to "Document Cloud PDF Services" forum ]

This topic is closed to new replies. Start a new post to keep the conversation going.
ltromanCorrect answer
Participant
Mar 1, 2017 9:17 PM UTC

Hi, yes, I was able to do this later on yesterday evening. I assume the error was related to the Amazon server outage.

Thanks,

Linda

View reply

5 replies

AnandSri
AnandSri
Legend
Nov 20, 2017 2:34 PM UTC

Hi All,

We apologize for the inconvenience caused, the services are restored now. Please use the services, and let us know if you have any questions.

Regards,

Anand Sri.

Translate
sb116
Participating Frequently
Mar 1, 2017 3:12 PM UTC

Hi Ltroman,

Apologies for the inconvenience caused.

Please try converting your file through the online service:

https://cloud.acrobat.com/exportpdf

Let me know how it goes.

Thanks,

Supriya

Translate
ltromanAuthorCorrect answer
Participant
Mar 1, 2017 9:17 PM UTC

Hi, yes, I was able to do this later on yesterday evening. I assume the error was related to the Amazon server outage.

Thanks,

Linda

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices