Participant

Question

Internet connection error in Adobe Reader

Forum|Forum|8 years ago
September 22, 2017
10 replies
22143 views

I have internet connection but Adobe keeps saying I don't .. even try to redownload Adobe reader and can't do that as it says I have no internet...

I'm at a loss to why this is happening but I wanted to sign a doc.. and send it today Well that's not going to happen... The servers for Adobe must be Junk is all I can say.

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melaniew29103406

Participant

I have the same issue. I have tried all the 'Help & Support troubleshooting' links and NOTHING is working. I have paid for this service and I have an iternet connection. I work from home and use this product a lot and I can't even open any of my documents. This is absurd and should not happen. Please just fix this!

Meenakshi Negi

Community Manager

Hi melaniew29103406,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Check if that helps.

Let us know if the issue persists.

Thanks,

Meenakshi

L

Laura261498013wmo

Participant

I had the same issue, and my issue was I was connected to a VPN. Once I disconnected from the VPN, the error message went away.

Meenakshi Negi

Community Manager

Hi Laura261498013wmo,

Sorry about the delay in response.

As we understand, you get the error message only when connected to the VPN. Is that correct?

If yes, please confirm if it started recently. Did you make any changes recently?

Share the Acrobat Reader DC and OS version on the machine.

Thanks,

Meenakshi

KaiserJeeper

Participant

I am having the same issue, but it is only with one user. I can log into Adobe with my creds and can log in fine. Log out of adobe and let him log in and we get the no internet error. No Windows profile change or anything.

H

hattiequinn

Participant

I get this message:

Are you connected to the internet?

"We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity connection guide."

It started right after the last update a day or two ago. I cannot use adobe acrobat DC now. The troubleshooting guide and the suggestions on this and a related topic thread have all been tried and did not help. I deleted and reinstalled Adobe as well.

matweller

Participant

My coworker has had the same problem all week and I encountered it today. Both of our machines have been rebooted several times and she even uninstalled and reinstalled the entire program. We both encountered the problem when trying to interact with documents shared for review on Adobe Document Cloud.

V

VegTango

Participant

This is NOT an activations and software problem. I work on Airplanes and DO NOT have a WiFi connection. When there is no network (say I am on the road) I cannot use this product. Why would a fully licensed product, installed locally on my laptop, stop working if i am at home with a power failure and my ISP is down????

jennyl66124781

Participant

I got the same problem. It occurred immediately after I installed the Adobe Acrobat Reader software update today, 10-1-18. I uninstalled the Acrobat Reader and my internet connection came back on right away. I am unlikely to reinstall Acrobat Reader if this problem cannot be resolved by Adobe.

Have you resolved this issue?

Adorobat

Community Manager

Hi jennyl,

Sorry for the trouble you are facing with Reader. Could you try rebooting the machine once after installing update for Reader and check if you are still facing issue with the internet connection?

To download Reader visit this link: https://get.adobe.com/reader/enterprise/

Let us know if you need any help.

Shivam

jennyl66124781

Participant

I did reboot my computer twice. Immediately after the update installation, and another time to see if it would allow for Internet connection again. When the reboot failed, I searched for this problem online and found this post but the problem that Barrett experienced remained unresolved. I decided to test to see if the software update caused the loss in Internet connection by completely uninstalling Adobe Acrobat Reader from my computer. My internet connection came back on right away so I know the software update caused the problem.

jennyl66124781

Participant

I got the same problem. It occurred immediately after I installed the Adobe Acrobat Reader software update today, 10-1-18. I uninstalled the Acrobat Reader and my internet connection came back on right away. I am unlikely to reinstall Acrobat Reader if this problem cannot be resolved by Adobe.

Have you resolved this issue?

AnandSri

Community Manager

Hi Barrett,

If you run the Acrobat in Admin profile, it will not affect any other programs. Or working in Admin profile will not affect any other programs.

If the Adobe is working in the Admin profile, you might have to repair the User profile or have to update/repair the operating system.

Check for any pending updates of the operating system.

Hope this helps.

Regards,

Anand Sri.

AnandSri

Community Manager

Hi Barrett,

If you have tried all the steps from the above-shared link, then please disable Security software installed, and check.

If the issue still persists, Connect the computer to a different network envoirnemt or to your cell phone network, then for Windows machine: Create a new Admin user profile and

And if possible, for Windows machine: Create a new Admin user profile and check.

For Mac machine: Enable the root account and check.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

B

barrett1950Author

Participant

I'm not a computer geek... but my concern is that if I do as you say.. won't other Programs that also use Admin profile stop working now if I change it?? That would be a nightmare if all my programs stop working but I could use Adobe. I like the idea of removing Adobe someway and installing so it recognizes My admin profile... Tell me why my thinking is astray.

AnandSri

Community Manager

Hi Barrett,

We apologize for the inconvenience caused. Please refer to the following links for the troubleshooting steps:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

How to resolve 'No Internet Connection' error Link: https://forums.adobe.com/thread/1235246

Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server Link: https://forums.adobe.com/message/4409509#4409509

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.