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florins83388625
florins83388625
Participant
July 20, 2019
Question

Invoice description "EPDF,ALL,OTH,WHST1,MUL,001,N/A,23.88"...

  • July 20, 2019
  • 1 reply
  • 7684 views

I see that the invoice description "EPDF,ALL,OTH,WHST1,MUL,001,N/A,23.88" was considered an unusable description by other customers, too, and, instead of both answering the questions straight, and sorting out the stupid "automated" system which is not able to translate internal part number descriptions to humanly readable information, the support persons limited their actions to answer directly to the customer who asked the question.

I am looking for the same answer, and I would expect that intelligent companies to be able to adjust their automated systems to generate readable invoices.

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    1 reply

    florins83388625
    florins83388625Author
    Participant
    July 20, 2019

    I also see the description of the communication as a "tax exempted transaction", due to the fact that I provided a valid VAT ID. However, being located in Ireland, the same EU country as the Adobe unit that emitted the invoice, there is no tax exemption on the invoice - yes, there is VAT charged, which is correct. The communication in the associated email is another example of stupid automation which wasn't able to treat correctly a particular case of the VAT charging implementation (transaction between valid VAT entities in the same country in EU).

    The impulse on receiving the e-mail was to treat it as phishing or a virus, due to the unwise subject choice: "Tax exempted transaction with Adobe" - too many problems coming from a company of this caliber.

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