Hi Helenk,
Sorry for the delay in response.
Which subscription you are referring to? As your account doesn't reflect any active subscription under it so its difficult to share the exact information here.
If there is any other account which is registered on Adobe and have an active subscription then please share the details in private message or contact to customer care following the steps suggested below-
1- Refer to the link Contact Customer Care
2- Select Account issues

3- Show me my contact options.

Let us know if it still doesn't work.
Regards,
Akanchha