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November 21, 2013
Question

Is there a solution to my problem?

  • November 21, 2013
  • 1 reply
  • 504 views

Hisami, none of the things you suggested I do has worked for me. Basically, your system is not allowing me to subscribe because even when it prompts me to subscribe and I clisck on the $9.99 subscription and the I click "CHECKOUT", it does not prompt me to pay or to give any information that you have to use for getting paid. There is also a part of my profile that DOES not allow me to change my password. I don't know if this has to do something with the fact that I was one of the persons whose information was hacked or what?

There has to be a solution to this problem. Maybe if you totally delete my information from your website and I subscribe as if I were a new person? There is a problem here and it's obvious you can't solve it. Please, consult this with someone who might know what to do. I really need this service.

Thank you!

Mimi Korman

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    November 21, 2013

    Hi Mimi,

    I apologize for the inconvenience. I will have someone contact you.

    Thank you.

    Hisami