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Dylan95
Participant
October 24, 2019
Question

Issues with PDF documents I upload via email

  • October 24, 2019
  • 1 reply
  • 498 views

Hi guys, 

 

Since I have uploaded the new IOS software on my Ipad, when I upload a PDF document via email it seems to alter my writing that I have edited, is there anything Adobe or anyone can suggest as I have not changed anything that I am doing on my side, possibly it is teething problems with the new IOS update and Adobe need to release a new update to fix this issue, 

 

Any help or advice would be appreciated 

 

Dylan

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 25, 2019

    Hi Dylan,

     

    Sorry to hear about the trouble caused.

    Have you started experiencing this problem after installing iOS update? Would you please try the following-

    1- Check with a different pdf attachment.

    2- After installing update did you reboot device? If not, please try once.

    3- Check the same file on Document Cloud web https://documentcloud.adobe.com/ and see if that's opening up fine

     

    Thanks,

    Akanchha 

    D
    Dylan95Author
    Participant
    November 13, 2019

    Hi Akanchha,

     

    I have tried all if the following and I am still experiencing issues? 

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