Skip to main content
ronaldj13514698
ronaldj13514698
Participant
November 18, 2017
Answered

It says I don't have an internet connection, but I do have the internet?

  • November 18, 2017
  • 4 replies
  • 2761 views

I am trying to convert a word document to pdf and I get a message that I don't have an internet connection, but I do. I just transfer my internet provider from AT&T to Spectrum. How can I fix this?

    This topic has been closed for replies.
    Correct answer sean.krauss

    I was having the same problem.  I found their server status page, which said it was experiencing a major issue.

    Now that page says the issue is resolved, but I still don't have my cloud files...

    4 replies

    AnandSri
    AnandSri
    Legend
    November 20, 2017

    Woohoo!    Glad it's working now! Thank you for your time and patience. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

    -Anand Sri.

    AnandSri
    AnandSri
    Legend
    November 20, 2017

    Hi All,

    We apologize for the inconvenience caused, the services are restored now. Please use the services, and let us know if you have any questions.

    Regards,

    Anand Sri.

    ronaldj13514698
    ronaldj13514698Author
    Participant
    November 20, 2017

    Thank you. The system is working fine now. Ron Jouppe

    A
    angeld194
    Participant
    November 18, 2017

    Having the same problem also... I logged out and I’m able to log in but when I go to the cloud I get an error message   I thought it was just me as well. hopefully someone can help

    S
    sean.kraussCorrect answer
    Inspiring
    November 18, 2017

    I was having the same problem.  I found their server status page, which said it was experiencing a major issue.

    Now that page says the issue is resolved, but I still don't have my cloud files...

      kmc59
      kmc59
      Participant
      November 18, 2017

      I had the same problem.  Logged out, logged back in again.  No change.  Checked wifi, turned off then on again.  Everything else copacetic.  So I looked for update, after googling the problem.  NOW I HAVE NO ACCESS TO THE DOCUMENT CLOUD!!  The buttons are gone, and Document Cloud is NOT an option under Storage, on the left side menu. 

      I've spent the last 2 hours researching this:  is it possible that Adobe's cloud is down?  I get this message at cloud.adobe.com:

      Currently unavailable

      We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

      C
      charlotteh85433911
      Participant
      November 18, 2017

      I am experiencing the same problem!!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices