Je ne peux pas convertir certains fichiers docx.

Hi Akanchha,

Mon problème n'a pas été résolu. J'essaye de convertir les documents avec l'application de bureau, puis j'ai essayé par le navigateur web. Le message est toujours le même : "Le fichier n'a pas été traité. Le traitement du PDF a été interrompu en raison d'une erreur".

Merci pour votre aide.

Cordialement

Lucien D.

Message du 01/05/18 22:48

De : "Akki_24"

A : "Lucien DALMASSO"

Copie à :

Objet : Je ne peux pas convertir certains fichiers docx.

Je ne peux pas convertir certains fichiers docx.

created by Akki_24 in Document Cloud PDF services - View the full discussion

Hi Luciend,

Could you please confirm how exactly you are trying to convert the pdf document? Is it through the web browser or using the desktop application?

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

If you are experiencing this issue with the Adobe Reader DC desktop application, then you may try the following-

1- "Sign Out" and "Sign In" in the application once.

2- You may turn the security software (if any) off for a while and check back.

"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."

3- Check for update, open Adobe Reader>Help>Check for update.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

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