Just paid $23.88, but my file couldn't be converted. "12345_2014.pdf" failed to export to docx. The file is either too large or too complex to export.

Hi Karl_ma.

I'm sorry that the file didn't convert for you. How large is the file you're trying to convert? There's a 100MB file-size limit. Overly complex files that fall within this limit may not convert, depending on your upload speed and so on.

You can try converting with OCR disabled as outlined in this document: How to disable Optical Character Recognition, which will simplify the conversion process.

Please let us know how it goes.

Best,

Sara