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ioannay44277706
Participant
April 3, 2015
Question

Keep failing converting a PDF to w word document

  • April 3, 2015
  • 1 reply
  • 362 views

It's been days that I'm having trouble converting a PDF file into a word document...A message keeps popping saying that an "error has occurred which stopped the processing of the PDF. 

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1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
April 3, 2015

Hi ioannay44277706,

I'm sorry to hear that you're having trouble converting your file. It sounds like the issue is with one particular file, is that correct? How large is that file? Are you converting via the ExportPDF web interface or via Reader?

It may be that the file is too complex to convert before the ExportPDF service times out. For starters, please try clearing the browser cache, and logging back in the https://cloud.acrobat.com. Any luck?

Best,

Sara

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