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jfcobb999
jfcobb999
Participant
Dec 19, 2014 6:32 PM UTC
Answered

keep getting conversion failed on exporting files PDF.

keep getting conversion failed on exporting files PDF.

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Sara_ForsbergCorrect answer
Inspiring
Dec 19, 2014 10:13 PM UTC

Hi jfcobb999,

I'm sorry that you're having trouble converting files. Are you converting via the web interface, or through Adobe Reader? Do you have a large number of files in the root folder of your Files list on Acrobat.com?

Let's try these things for starters:

  • Clear the browser cache and try again.
  • Use a different browser.
  • Make sure that Reader is up-to-date by choosing Help > Check for Updates.
  • If you have a large number of files stored on Acrobat.com, move some of them into a subfolder.

Please let us know how it goes.


Best,

Sara

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3 replies

mariod55590896
Participant
Nov 7, 2015 10:36 PM UTC

All,

I had a similar problem with the Acrobat application rather than the browser.  It sade that I had exceeded the on-line storage limit. I removed all files from the on-line account, but it kept giving an error.  I closed and reopened the application.  This must have cleared some variable in memory because it then worked.

If you have problems, you can always try the free online services from other companies.  They are almost as good.  Plus they do not limit you to just Word and Excel. They will also export to .pptx.

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    lily_smith_87
    lily_smith_87
    Participating Frequently
    Nov 11, 2015 11:40 AM UTC

    I usually do the same having this sort of problems.

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    Sara_ForsbergCorrect answer
    Inspiring
    Dec 19, 2014 10:13 PM UTC

    Hi jfcobb999,

    I'm sorry that you're having trouble converting files. Are you converting via the web interface, or through Adobe Reader? Do you have a large number of files in the root folder of your Files list on Acrobat.com?

    Let's try these things for starters:

    • Clear the browser cache and try again.
    • Use a different browser.
    • Make sure that Reader is up-to-date by choosing Help > Check for Updates.
    • If you have a large number of files stored on Acrobat.com, move some of them into a subfolder.

    Please let us know how it goes.


    Best,

    Sara

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