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Participant
January 3, 2018
Answered

Keeps asking me to renew a subscription....very annoying

  • January 3, 2018
  • 1 reply
  • 2191 views

My plan wont allow me to print a PDF and continually states it is expired when my plan does not expire until Jan 2019?????? Keeps asking me to renew a subscription....very annoying

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Nathanl,

    We see that you have an active subscription of Adobe PDF Pack, which is active and good for one year.

    I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

    Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Let us know if you still experience the same problem.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    January 4, 2018

    Hi Nathanl,

    We see that you have an active subscription of Adobe PDF Pack, which is active and good for one year.

    I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

    Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Let us know if you still experience the same problem.

    Regards,

    Akanchha