Licence problem

Hi @Simone27812826uqah 

Hope you are doing well.

We did check your Adobe account details. There's an Acrobat Export PDF subscription registered under it.

Acrobat Export PDF is an online service. You need to login on to Document Cloud web to access it https://acrobat.adobe.com/link/home/ 

Alternatively, you can install the freeware Acrobat Reader desktop application and access your Export PDF feature from there. 

Here's an official help article that will walk you through How to access the Acrobat Export PDF service: https://helpx.adobe.com/document-cloud/help/using-exportpdf.html 

Why have you been redirected to Subscribe?

There's likely a chance that you have installed the Acrobat Pro desktop app and trying to access the Export PDF service from there. 

It will not work, as Acrobat Pro does not support the Acrobat Export PDF subscription. So it's better to uninstall the app. and download what's suggested above.

Hope this helps! Let us know if you still face difficulties.

Thanks,

Akanchha