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S
Sharchs
Participant
August 11, 2014
Question

Licencing help!

  • August 11, 2014
  • 1 reply
  • 322 views

We purchased a year long license for Acrobat XI Pro and I am not being prompted to enter the Serial number to continue my license. I don't have a serial number either on my account in adobe.com or on the email receipt for the original purchase. What am I supposed to do?

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1 reply

S
Sara_Forsberg
Inspiring
August 11, 2014

Hi Sharchs,

I looked at your account and see that you purchased an Acrobat Pro subscription on July 15. Your subscription doesn't require a serial number, so you should be able to log in and use your software. What happens when you log in with your Adobe ID and password?

I look forward to hearing back from you.


Best,

Sara

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