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Mrwilson3
Mrwilson3
Participant
Jan 8, 2015 11:13 AM UTC
Question

Log in for file conversion

I have just upgraded my Adobe Reader to allow me to convert Adobe files to Excel, i sign in using my log in details and password, the screen shows in the top corner that i am logged in, when i add the file to convert it comes up with a dialogue box saying the following -

An error occurred when logging in

It does not tell me what the error is or how to fix it?

Really stumped

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7 replies

Adobe Employee
NakulB
Adobe Employee
Jan 8, 2015 2:35 PM UTC

Hi,

Could you try these steps to alleviate the access issue you're having:

  • Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
  • Click 'Online Services' on the left-hand side
  • Sign out of our Adobe ID and sign back in.
  • Try to convert your document again.

If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:


Let us know if you're still having trouble and we'll try to help!

Regards,

Nakul

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Mrwilson3
Mrwilson3Author
Participant
Jan 8, 2015 3:24 PM UTC

Hi Nakul

Thank you for your prompt response, when I try the first suggestion the screen will not give me the option of signing either in or out as it is grayed out and if I try to log in on the Adobe Reader home screen I get the original message telling me an error occurred when trying to log in..

When trying the link to verify access I get the following message - File not found 404

Regards

Lee

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