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Nadine33027273cuth
Participant
October 19, 2023
Question

Lost all my comments after "update"

  • October 19, 2023
  • 1 reply
  • 544 views

After your update some hours ago, all my comments have been deleted. This is hours of work that just "disappeared" into thin air! I am demanding an instant fix to this issue and recovery of my data

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 23, 2023

    Hi Nadine33027273cuth,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    Could you please share more information about what happened? Were the comments removed after saving the file, or is it not showing on the files where the comments were already saved?

    Let us know the updated version you are referring to here. Are you using the Acrobat Reader desktop application?

    If you can share more details, we will get this checked.

     

    Thanks,

    Meenakshi

     

    N
    Nadine33027273cuthAuthor
    Participant
    October 23, 2023

    Hello

    Thanks for getting back to me.
    I saved the comments in the document on the 19th of October at around 1 am
    (or late night on the 18th) and in the morning of the 19th when I wanted to
    open the document again, I saw that the last saving was stated as "16th of
    October" but I was comments until the 18th of October at around 4 pm - so
    it is even incorrect.
    I am missing now the work from the 18th of October which is quite a lot.
    Can you help me?
    It was a desktop app, saved on the adobe acrobat document cloud and even on
    OneDrive.


    Freundliche Grüsse / kind regards

    Nadine Knobel
    _____________________________________________________________

    [PII Removed by moderator]

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    November 7, 2023

    Hi Nadine33027273cuth,

     

    Sorry about the delay in response.

     

    Please confirm if it happens with a particular document. This generally happens when the document is not saved. 

    Ensure that you are saving the document. Once the document is saved, you get the notification pop-up.

    If the issue still occurs, share the screen recording. 

     

    Thanks,

    Meenakshi

     

     

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