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Correct answer Meenakshi Negi

Hi adi_9233,

 

Thank you for reaching out.

 

If you have saved the file in Acrobat Cloud storage, please check it under the Documents tab on Acrobat Web (https://adobe.ly/4e2tTKC). If the file were deleted, recovering it would not be possible. 

Please share more information on what happened so we can share the suggestions. 

 

Feel free to let us know if you need any help.

 

 

Thanks,

Meenakshi

2 replies

A
adi_9233
Participant
June 15, 2025
  1. I have been lost my data file can you please recover my file
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 16, 2025

Hi adi_9233,

 

Thank you for reaching out.

 

If you have saved the file in Acrobat Cloud storage, please check it under the Documents tab on Acrobat Web (https://adobe.ly/4e2tTKC). If the file were deleted, recovering it would not be possible. 

Please share more information on what happened so we can share the suggestions. 

 

Feel free to let us know if you need any help.

 

 

Thanks,

Meenakshi

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 26, 2018

Hello Lindaw,

We apologize for the inconvenience caused, as per the description above you are not able to find the files after the computer crashed, Is that correct?

If you have saved your files on Adobe Document Cloud storage, you can find the files through the URL https://cloud.acrobat.com/recent

The record shows that you are subscribed to Acrobat Pro DC subscription with your current Adobe ID, if you have saved all your PDF files to Document Cloud storage, you can view/download the files thorugh the URL https://cloud.acrobat.com/recent

You may also refer to Where did all of my files go?  or Manage and work with your files stored in Adobe Document Cloud

If you have not saved the files on Document Cloud storage, sadly, there isn't much can be done to get the lost files.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

D
Dan_Harty9534
Participant
December 16, 2024

do they not save automatically to cloud storage?

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 23, 2024

Hi @Dan_Harty9534,

 

Hope you are doing well. Thanks for writing in!

 

Acrobat's Cloud Storage does not automatically save files on the cloud. It is a manual process, except for a few functions like Share for review, etc.

 

For basic FAQs, refer to this page: Adobe Acrobat | Create, edit, and review PDFs


-Souvik

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