Skip to main content
T
Tender_Writer_KB
Participant
August 22, 2013
Question

Many of the documents I create using my Adobe Exporter won't download

  • August 22, 2013
  • 1 reply
  • 714 views

Many of the documents I create using my Adobe Exporter won't download. What's the story?

    This topic has been closed for replies.

    1 reply

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    August 24, 2013

    HI,

    I am sorry for the trouble with downloading your files.

    Please let me know your workflow(steps), and what browser on what OS.  Are you using ExportPDF web ui(https://exportpdf.acrobat.com) or from Adoe Reader X or XI?

    Thank you.

    Hisami

    T
    Tender_Writer_KBAuthor
    Participant
    August 25, 2013

    Hi,

    I'm using Google Chrome with windows 7, and the ExportPDF web ui.

    I simply select the file, press the "export" to microsoft word option. The

    file exports, butthen it won't download.

    Thanks for any help you can offer me.

    Kirsten

    Kirsten Black

    Tender Writer

    TJS Services Group

    The Entertainment Quarter

    Level 2, 215 Bent Street, Moore Park NSW 2021

    T 02 9581 9999

    D 02 9581 9935

    F 02 9581 9988

    *W *tjsservices.co <http://www.tjsservices.co/>

    <http://www.tjsservices.co/

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    August 26, 2013

    Hi,

    Thank you for sharing more information.

    Is your Chrome is the newest version? If not, please get the newest one.

    Have you tried other browsers such as IE 9, IE10 or FireFox?

    Thank you.

    Hisami

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices