migrate tracking information

Forum|Forum|11 years ago
January 15, 2015
3 replies
423 views

Ouch! I can find none of the tracking data for files I had sent previously via "SendNow" (and before you forced me over to "Send". Adobe, where is this tracking data?

Adobe Send

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Correct answer Amiable_contributors1587

See my reply here: https://forums.adobe.com/message/7273951#7273951

S

Sara_Forsberg

Inspiring

Hi theatrep299844,

No content, including tracking information, was migrated over from Adobe SendNow to Adobe Send.

Best,

Sara

T

theatrep299844Author

Participant

I have transcripts from chats with two different Adobe employees (June 2014 and September 2014) who promised that Adobe had retained the tracking data (not the files). They said that the tracking data would not be available to users at the time of the transition from Send to SendNow, however both promised that eventually the data would be migrated from a SendNow account to the new Send account.

Adobe sold us all on being able to "Track who downloaded what, when." Were we instead sold a bill of goods?

Am desperate for an answer.