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terenceh318620
terenceh318620
Participant
September 10, 2018
Answered

Migrated Content

  • September 10, 2018
  • 1 reply
  • 514 views

I have paid for the PDF Converter (Adobe Export PDF) and every time I sign in to try to convert a document it asks me to pay again. Frustrating b/c I have probably overpaid time and again just to get access. I have a receipt that shows I last paid a one year subscription on 4/28/18. Funny when you go to support on this particular issue, I get a 404 on the page. I don't think they give a crap about customers that pay them $24 a year. Are there any other solutions people are aware of to solve this requirement?

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Correct answer terenceh318620

Well  I figured it out on my own. I closed all my browser windows, logged out, logged back in, and it allows you to use your subscription

1 reply

terenceh318620
terenceh318620AuthorCorrect answer
Participant
September 10, 2018

Well  I figured it out on my own. I closed all my browser windows, logged out, logged back in, and it allows you to use your subscription

AkanchhaS8194121
AkanchhaS8194121
Legend
September 10, 2018

Hi Terenceh,

Glad to hear that worked for you. Thanks for sharing the troubleshooting steps and findings.

Regards,

Akanchha

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