Skip to main content
R
reginaliebeKartoffeln
Participant
August 20, 2018
Question

Missing files in Document Cloud (Adobe Acrobat Reader)

  • August 20, 2018
  • 1 reply
  • 406 views

I save a lot of documents in cloud just for the purpose of me being able to check them with whatever device I am using. Recently, I tried to check a document that I have saved last July only to find out ALL of them are gone. I haven't deleted anything since the start. This is just so frustrating.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 22, 2018

    Hi ReginaliebeKartoffeln,

    Sorry to hear about your loss.

    The Document Cloud files that you have been trying to access, is through the Adobe Reader desktop application. I would like you to check via https://cloud.acrobat.com/recent  and see whether you have your document cloud files accessible from there or not?

    If you see the files under Document Cloud storage on web (as shown in picture below)-

    Then you may perform the following steps with the desktop app Adobe Reader DC-

    1- Sign Out from the app and Sign In back.

    2- Reboot the application as well as computer.

    3- Check the update Open Reader>Help>Check for update

    Regards,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices